20hbajee Privacy Policy — Our Firm Commitment to Protecting Your Data

1 Introduction — Why does this policy exist?

20hbajee takes your privacy extremely seriously. When you register on our platform, place a bet, or contact support, certain information is collected. This policy explains what we collect, where it's stored, how it's used, and how we keep it secure.

This privacy policy applies to 20hbajee's website, mobile app, and all digital services. We want you to use our platform with full confidence and complete clarity.

2 How Do We Collect Information?

20hbajee collects information through several methods, primarily from three sources:

Directly from you

• Information entered in the registration form (name, email, phone number).
• Documents submitted for KYC verification (NID, passport, proof of address).
• Information provided when contacting us via live chat or email.
• Payment details used during deposits or withdrawals.

Automatically Collected Information

• Your device's IP address and location.
• Browser type and operating system.
• Which pages you visited on the platform and for how long.
• Usage patterns and preferences collected via cookies.
• At the time of login and logout.

From Third Parties

• Transaction confirmation data from payment providers (Mobile Pay, Nagad, Rocket).
• Risk assessment data from fraud prevention services.
• Information received from government agencies or regulators as required by law.

3 How is your information used?

20hbajee uses your information only for specific, legitimate purposes — never for anything unnecessary or unauthorised.

• Account Management: Ensuring the security of registration, login, verification, and account access.
• Service Delivery: To process bets, manage payments, and apply bonuses.
• Customer Support: Resolving support requests and handling complaints.
• Security: Preventing fraud, money laundering, and unauthorized account access.
• Legal Obligation: Reporting to licensing authorities and regulators.
• Improvement: To analyse usage patterns and improve your experience on the platform.
• Contact: To send you important updates, security alerts, and promotional offers.

4 Do we share your data with third parties?

When Is Data Shared?

• Payment Processing: Necessary information is shared with payment partners such as Mobile Pay, Nagad, and others to process transactions.
• Legal Obligations: We may be required to disclose information to law enforcement authorities under government orders or court directives.
• Regulatory Authorities: For regular reports submitted to licensing authorities.
• Fraud Prevention: Limited data sharing with specialist providers for anti-money laundering purposes.
• Technology Partners: Technology service providers essential to running the platform — all of whom are bound by our privacy agreement.

In all cases, only the minimum necessary information is shared — never your full profile.

5 How long is data retained, and how is it kept secure?

Retention Period

• All data is retained for as long as your account remains active.
• Financial records may be retained for up to 5 years after account closure to meet legal requirements.
• Support chat history is retained for up to 2 years.
• Data is securely deleted upon reaching the maximum retention period.

Security Measures

• 256-bit SSL Encryption: All data transfers are encrypted.
• Firewall Protection: Preventing unauthorised external access.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Regular Security Audits: Regular audits conducted by external experts.
• Staff Training: Only authorized staff may access specific information.
• Data Masking: Sensitive data is partially masked within the database.

6 Cookie Policy

20hbajee's website and app use cookies — small data files stored on your device that help enhance your platform experience.

Cookies can be disabled or deleted at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.

7 Minor Protection

20hbajee strictly prohibits providing services to anyone under the age of 18. No data is collected from minors, and age verification is mandatory during account registration.

If a minor's details are found on any account, that account will be closed immediately and all associated data securely deleted. If a parent or guardian discovers that their child has created an account on 20hbajee, please contact us straight away at support@20hbajee.ws.

8 Your Rights

You have a number of important rights regarding your personal data. 20hbajee respects these rights and is committed to helping you exercise them.

9 Third-Party Services & Links

20hbajee's platform integrates certain third-party services (such as payment gateways and data analytics), which may have their own privacy policies.

20hbajee works only with third parties that meet our data protection standards. Third parties are contractually obligated to ensure the security of your information.

10 Can This Policy Change?

Our Privacy Policy is updated from time to time to keep pace with changes in technology and applicable laws. 20hbajee will notify you of any significant changes in advance via your registered email or app notifications.

• At least 7 days' notice will be given before any significant changes take effect.
• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• If you do not agree to the updated policy, you have the right to close your account.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

This Privacy Policy was last updated on 1 January 2026.